FAQ’s:

What Sizes are the platters?

• Small Circular: 35cm diameter

• Small Rectangular: 23cm x 40cm

• Medium Circular: 45cm diameter

• Medium Rectangular: 40cm x 40cm

• Large Circular: 53cm diameter

• Large Rectangular: 60cm x 40cm

• Extra Large Circular: 60cm diameter

• Extra Large Rectangular: 80cm x 40cm

What if it rains on the day of the picnic?

 We require a backup location indoors or undercover, just for this occasion. 

If it is forecast to rain, you may move your picnic to this backup location, up to 24 hours prior to the event. Please note if the new location is beyond the 10km radius of Platters by Tori, a travel fee may apply.

What is the cancelation policy?

Our picnic cancelation policy:

• A cancellation fee of 50% of the total order will apply should you cancel your order within 14 days of your event date. Platters by Tori cannot issue a refund of orders that are cancelled within 7 days, (public holidays excluded), of the event date.

• If you wish to postpone your event, a postponing fee of 25% of the booking fee will still be charged. We only accept postponing up to 7 days before your event.

  • In the event that you choose to postpone within 7 days, (public holidays excluded), of your event we take this as a cancelation which will result in 100% of the booking total becoming non refundable and you will need to rebook.

• Upon booking a security bond will be taken. This will be refunded to you on return of all platters and equipment borrowed or for returned items that are damaged, or for the full service picnics, once all items are accounted for and undamaged at the location of the picnic

  • A late fee will be charged if platter boards, baskets, dip bowls, linen napkins, decorative props and stands are not returned within 3 business days.
    

Our platters and boxes cancellation policy:

• A cancellation fee of 50% of the total order will apply should you cancel your order within 3 days of your event date. Platters by Tori cannot issue a refund of orders that are cancelled within 48 hours of the event date.

• Upon order an additional deposit per platter will be taken. This will be refunded to you on return of all platters and equipment borrowed or for returned items that are damaged. 

  • A non-refundable late fee of $5 per day will be charged if platter boards, baskets, dip bowls, linen napkins, decorative props and stands are not returned within 3 business days.

  • Should you wish to have your items picked up, this can be arranged ahead of time at a collection fee - based on the travel distance.

Our custom platters and tables cancelation policy:

Due to the custom nature of these platters and tables, a lot of time and effort goes on behind the scenes well in advanced of he event. As such, a stricter cancelation policy applies.

A cancelation fee of 50% of the total order will apply should you cancel 7 days prior to the event date. After this date Platters by Tori cannot issue a refund of the order.

Upon order an additional deposit per platter will be taken. This will be refunded to you on return of all platters and equipment borrowed or for returned items that are damaged. 

• A non-refundable late fee of $5 per day will be charged if platter boards, baskets, dip bowls, linen napkins, decorative props and stands are not returned within 7 days.

Why do you have a security deposit?

For insurance purposes we require a deposit to ensure all equipment and decor is returned and undamaged. The security deposit will be returned, as soon as the items are returned.

Do you have an option to include alcohol ?

Not at the moment-  we are currently in the licensing process to be able to supply this service in the future.

Do you cater to dietary requirements?

Yes we do! We are happy to cater to all dietary requirements. Please notify us when you order of any food requirements.

How much do the Picnic Setups cost?

Please contact us at hello@plattersbytori.com.au and we will send you through the picnic price list.

What if it rains on the day of the picnic?

 We require a backup location indoors or undercover, just for this occasion. 

If it is forecast to rain, you may move your picnic to this backup location, up to 24 hours prior to the event. Please note if the new location is beyond the 10km radius of Platters by Tori, a travel fee may apply.

What is included in the picnic packages?

Option 1- Grazing Style Picnic: DIY:

Here at Platters by Tori you can hire everything you need to set up your own perfect picnic. 

The DIY option requires collection and return to Cammeray, NSW.

What you get:

• An appropriate amount of low lying picnic tables

• Tablecloth

•  rug

• 1x cushion per guest

• 1x plate per guest

• 1x champagne flute or wine glass per guest

• 1x  water glass per guest

• 1x knife and fork per guest

• 1x cotton napkin per guest

• 1x Placemat per guest

• 1x Coaster per guest

• 1x Table runner

• 1x wooden cheese board per 4 guests, ready for you to create your own grazing board.

• 20L drink tubs

Please get in touch for a custom quote for picnics over 20 pax.

Hire items are not to be transported on roof of vehicle and if using a ute or trailer padding MUST be supplied (by the client) to protect the items from damage. Fragile items such as plates/ glassware must be transported inside the main vehicle where possible.

All items are to be returned to Platters by Tori cleaned and undamaged, if items are not returned in this condition this will be reflected in the security deposit returned.

Option 2- Perfect Picnic Setup: 

The perfect picnic setup takes care of the picnic set up for you.

You then get to chill in your picnic spot for the whole day and drop off the items later

What you get:

• An appropriate amount of low lying picnic tables

• Tablecloth

•  Rug

• cushion per guest

• 1x plate per guest

• 1x champagne flute or wine glass per guest

• 1x  water glass per guest

• 1x knife and fork per guest

• 1x cotton napkin per guest

• 1x Placemat per guest

• 1x Coaster per guest

• 1x Table runner

• 1x wooden cheese board per 4 guests, ready for you to create your own grazing board.

• 20L drink tubs

Hire items are not to be transported on the roof of the vehicle and if using a ute or trailer padding MUST be supplied (by the client) to protect the items from damage. Fragile items such as plates/ glassware must be transported inside the main vehicle where possible.

All items are to be returned to Platters by Tori cleaned and undamaged, if items are not returned in this condition this will be reflected in the security deposit returned.

Note: Any items damaged will be reflected in the security deposit returned.

For picnic setups beyond a 20 minute drive may be subject to a transport fee.

*An additional fee of a minimum of  $150 will apply for an extra staff member for set up large picnics or with difficult access, including availability of legal parking for more than 45 minutes.

Option 3- Perfect Picnic:

The perfect picnic setup takes care of the picnic set up for you.

This service includes delivery, set up, pack down and all cleaning, meaning you are free to enjoy event without the stress and hassle.

What you get:

• An appropriate amount of low lying picnic tables

• Tablecloth

•  Rug

• Flowers and crystal vase

• 1x cushion per guest

• 1x plate per guest

• 1x champagne flute or wine glass per guest

• 1x  water glass per guest

• 1x knife and fork per guest

• 1x cotton napkin per guest

• 1x Placemat per guest

• 1x Coaster per guest

• 1x Table runner

• 1x wooden cheese board per 4 guests, ready for you to create your own grazing board.

• 20L drink tubs

• 3.5hrs to enjoy set up (additional hours charged at $150ph)

Please get in touch for a custom quote for picnics over 20 pax.

Note: Any items damaged will be reflected in the security deposit returned.

For picnic setups beyond a 20 minute drive may be subject to a transport fee.

*An additional fee of min $200 will apply for an extra staff member for set up/pack down for large picnics or with difficult access, including availability of legal parking for more than 45 minutes.

Option 4- Perfect Picnic and catering: 

Let us take care of your luxury picnic from start to finish so that the only thing you’ll need to do is show up and enjoy!

 What you get:

• What you get:

  • Grazing platter catering

  • An appropriate amount of low lying picnic tables

  • Tablecloth

  • Rug

  • Flowers and crystal vase

  • 1x cushion per guest

  • 1x plate per guest

  • 1x champagne flute or wine glass per guest

  • 1x water glass per guest

  • 1x knife and fork per guest

  • 1x cotton napkin per guest

  • 1x Placemat per guest

  • 1x Coaster per guest

  • 1x Table runner

  • 1x wooden cheese board per 4 guests, ready for you to create your own grazing board.

  • 20L drink tubs

  • 3.5hrs to enjoy set up (additional hours charged at $150ph)

   

  Please get in touch for a custom quote for picnics over 20 pax.

   

  Note: Any items damaged will be reflected in the security deposit returned.

  For picnic setups beyond a 20 minute drive may be subject to a transport fee.

   

  *An additional fee of min $200 will apply for an extra staff member for set up/pack down for large picnics or with difficult access, including availability of legal parking for more than 45 minutes.